Case Studies
Case
+40% Gross Written Premium per Underwriter in Just 5 Months
Background
The client, a leading global reinsurer with a strong presence across Europe and North America, faced a common challenge in high-volume underwriting environments: slow processing of engineering reports and inconsistent risk triage, leading to missed opportunities and delayed quote responses.
Underwriters often spent several hours analyzing complex PDF documents, manually extracting PML/EML values, and reviewing property-level data scattered across attachments. Despite strong technical expertise, the team was bottlenecked by document-heavy workflows.
Solution
In late Q1, the client deployed PalmDocs, our AI-powered platform designed to help underwriters instantly extract key insights from engineering submissions and generate standardized risk summaries in minutes.
PalmDocs was integrated into their underwriting workflow to:
Parse and summarize multi-document submissions.
Auto-calculate property damage estimates (PML, EML, ALP).
Highlight anomalies and high-risk properties.
Prioritize submissions based on custom risk thresholds.
The deployment included a 2-week onboarding period, followed by full team adoption across three underwriting regions.
Results After 5 Months
📈 +40% increase in Gross Written Premium per underwriter
📉 60% decrease in time spent per submission
🕒 Quote response time reduced from 3–4 days to under 6 hours
Business Impact
Thanks to the reduced time spent per submission and faster triage, underwriters could process 60% more submissions without additional headcount. The quality of underwriting decisions also improved due to standardized insights and risk transparency.
Most notably, the improved throughput led to a +40% uplift in Gross Written Premium per underwriter within 5 months of implementation — directly impacting top-line growth.
Next Steps
Following initial success, the client is now expanding PalmDocs to additional Lines of Business (Power, Property) and integrating our platform into their broker submission portal to further streamline intake and triage.